Why JoHo Insurances?

JoHo Insurances is part of JoHo and focusses mainly on international insurances. We have gained a lot of knowledge and experience about different types of insurances and use this experience to advice people about insurances.

We are part of BONAPA which is the Dutch Au pair organisation, representing a lot of au pair agencies.

We offer all our clients assistance, also after they have arranged the insurance via us.

Medical costs or damage? - ISIS Au pair

On this page we want to tell you how to act when you need to use the benefits and services, offered by the ISIS Au pair insurance.  

Call Emergency Help Line in case of hospitalisation or high medical expenses

Does your au pair need to go to the hospital? Do you expect that the necessary costs will be high? Or does the au pair need to return to the home country? Please call the Emergency Help Line (Alarmcentrale) and keep the policy number with you when you make the call. 

The help line will make a file of your call, it is advisable to write down that file number in case you need to contact them again. In that case you can have a reference to you previous call.

The telephone number of the help line is: +31 (0) 71 568 18 91
This number is available, 24 hours a day, 7 days a week.

Medical costs

If your Au Pair has a Dutch Basic Health Insurance, you have to file the claim with the Dutch health insurer first. Often this is done automatically by the healthcare provider. The claim might not be reimbursed because of the deductible (eigen risico), which you can later claim back from Goudse/ISIS.

If your au pair does not have a basic health insurance, you can file the claims with ISIS directly.

Dental treatment

Dental treatment (for persons of 18 years and older) are not covered by the basic health insurance. There is no need to first file a claim with the Dutch health insurer. You can file th claim with ISIS directly. Please note that this is only valid for emergency dental treatment.

Luggage Au Pair

Please attach the original bills of the item that has suffered a damage/loss.

Procedure for filing a claim

You can file a claim either by email or by post. Please download the claim form (you can fill out the form digitally). Please attach all the relevant original bills and receipts. In case you do not have a receipt, please collect as much information regarding the claim as possible. This includes a description of the product (such as details and product type), details on the purchase of the item (when and where purchased), payment of the item (transcript of your bank account or credit card) and the theft or report (police report or damage report).

Email

In case you would like to file the claim by email, you are required to sign and scan the filled out claim form, as well as all the original receipts. Please keep the original receipts, the insurer maintains the right to request them in a later stage. The email address of the insurer is: claims@goudse.com (link sends e-mail)

Post

In case you file the claim by post, please make sure to make copies of all the documents you send to the insurer in case you letter is misplaced. Please send the completed claim form and all original receipts to the insurer. The postal address is:

De Goudse Verzekeringen
Att: ISIS / Claims department
PO Box 9
2800 MA Gouda
Nederland

Contact

JoHo Insurances

Main Office

Paviljoensgracht 18
2512 BP The Hague
The Netherlands
Phone: +31 88 3214563 
E-mail: aupair@joho.org

Ons kantoor