Contact

Emergencies & Emergency center

Is there an emergency? For (medical) emergency assistance, contact the insurer's emergency center directly by telephone
The telephone number of the Gouda emergency center: +31 (0) 182 544 555 and is available 24/7
To report damage and submit claims, see the questions and answers page about Reporting damage

Apply for a new insurance

Online contact for advice, questions or changes

The form below can be used for advice about a new insurance policy and questions or changes to a current insurance policy

Contact by telephone

Tuesday to Thursday between 11 a.m. and 5 p.m. on +31 (0)88-3214567

Contact Form

I fill in this form as a:

Host family

Employee of an Au pair agency

Au pair

Name au pair agency

Enter the name of the organization when not listed

Name employee

Do you currently have an Au pair insurance through JoHo Insurances?

Yes, I have an au pair insurance

No, I do not (yet) have an au pair insurance

First name host parent

Last name host parent

Your first name

Your last name

E-mail address host family

E-mail

Phone number

How can we help you?

Questions about or changing of the au pair insurance

I would like to:

Ask a question

Change the cover to 'Additional'

Stop the current insurance earlier

Extend the current insurance

Adjust the start date of my insurance

With the switch from 'All in' to 'Addtional' there is cover for:

the deductible of the basic health insurance
emergency medical care outside the Netherlands that is not reimbursed by the basic health insurance

Please note that the ISIS Au pair policy with Additional no longer offers reimbursement for emergency dental costs.

From that moment on you will save 25% on the ISIS Au pair premium. For the reimbursement of the premium, we use the account number from which the premium was received.

You want to terminate your ISIS Au pair insurance earlier. This is because the au pair has left or is no longer your responsibility for some other reason. In the context of the duty of care, we must handle this carefully.

If you want the insurance to stop from a future date (the au pair has not left yet), we will only process your request after that specified date.

We will ask the au pair agency to confirm that the au pair has left the Netherlands so that the insurance can be terminated in accordance with the conditions.

Conditions for premium refund (Article 3.5 of the conditions) are:

The original insurance must have been taken out for at least 1 month, no premium refund will be given for the first month.
The insured must have returned to their own country or moved to another family more than 1 month earlier than planned.

Refunds are only made per full month. The amount will be transferred to the account number as indicated in the application for the insurance.

The start date of the insurance must be the same as the date on which the au pair leaves the country of residence. JoHo also adjusts the end date so that the insured duration (number of months) remains the same as the original application.

Policy number of your current au pair insurance

How can we help you?

I hereby indicate that I want to apply for Additional coverage

Departure date of the au pair

I have permission from the host family to request this change

Policy schedule of the Dutch health insurance

Only one file. 10 MB max. Allowed file types: jpg, jpeg, pdf.

Involved au pair agency

Enter the name of the organization when not listed

To which date do you want to extend the insurance?

Yes, I authorize JoHo to debit the premium owed once from my bank account

Yes, I have permission from the host family to request this change including payment

Name of account holder(s)

IBAN

Creditor information
JoHo
Paviljoensgracht 18
2512BP the Hague, the Netherlands
Creditor ID: NL87ZZZ281004790000

New start date of the Au pair insurance

Start your application

Au Pair Insurance

Basic Health Insurance

What JoHo can do for you?

sidebar afbeelding aupairverzekeringen zoeken op website

Aupairverzekeringen.nl is part of JoHo and mainly deals with international insurance. We have gained a lot of knowledge and experience over the years and use this knowledge to advise people about insurance.

We are an insurance partner of many au pair mediation agencies active in the Netherlands.

All customers who arrange insurance through us can continue to use our services after taking out the insurance.

Contact

Address: Stationsweg 2-D, 2312 AV Leiden
E-mail: aupair@joho.org
Online: contact form